Refund Policy

Effective date: 1 September 2025  ·  Last updated: 1 September 2025

This Refund Policy applies to all subscription payments made for the ClosersHQ platform operated by S9 Media (UDYAM-MH-27-0218240). Please read this policy carefully before making a purchase.

1. General Policy — No Refunds

All payments made for ClosersHQ subscriptions are final and non-refundable. Once a payment is processed, we do not issue refunds, partial refunds, or credits for:

• Unused days remaining in a billing period after cancellation.
• Downgrading to a lower-priced plan mid-cycle.
• Changing your mind after subscribing.
• Failure to use the platform after a subscription is activated.
• Team members not using the platform.

2. Subscription Cancellation

You may cancel your subscription at any time. Upon cancellation:

• Your access to ClosersHQ continues until the end of the current billing period.
• No further charges will be made after the cancellation date.
• You will not receive a refund for the unused portion of the current billing period.

To cancel, log in to your account and navigate to Subscription & Support → Cancel Subscription, or contact us at support@closershq.in.

3. Service Unavailability

In the event that the ClosersHQ platform experiences unplanned downtime of more than 24 consecutive hours due to our fault (excluding scheduled maintenance, force majeure, or third-party failures), you may contact us to request a service credit proportional to the outage duration. Such credits will be applied to future billing cycles and are not redeemable as cash.

4. Billing Errors

If you believe you have been charged incorrectly — for example, charged for a plan different from the one you selected — please contact us within 7 days of the charge at support@closershq.in with your invoice number and payment details. We will investigate and, if a billing error is confirmed, issue an appropriate correction or credit.

5. Failed Transactions

If a payment is declined or fails, no amount is charged. Your bank or card issuer may place a temporary hold on the amount, which is released automatically within a few business days. ClosersHQ is not responsible for your bank's hold policies.

6. Payment Gateway

Payments are processed through Razorpay, a third-party payment gateway. Razorpay's own refund timelines (typically 5–7 business days for successful refunds, where applicable) apply. ClosersHQ is not responsible for delays on the part of Razorpay, your bank, or card network.

7. Contact

For any billing or refund queries, contact us at:

• Email: support@closershq.in
• Legal Entity: S9 Media, 705, Bhaveshwar Valencia, Plot No. 8, Sector 26, Ulwe, Navi Mumbai, Maharashtra – 410206, India
• UDYAM: UDYAM-MH-27-0218240

We aim to respond to all billing queries within 2 business days.